Complaints Handling Procedure

 

 If you believe you have a complaint, please write in the first instance to our Company Director, Sam Quinn, at: Andrew Pearce Commercial, 320 Rayners Lane, Pinner, Harrow, HA5 5ED Your complaint will be acknowledged within 3 working days and investigated thoroughly.

 

A formal written response will be sent to you within 15 working days. If we require longer than this timescale, we will advise you in writing and confirm our revised response date.

 

If you remain dissatisfied with the outcome of the investigation, please contact Company Director, Joe Prosser, who will review the complaint. Following the conclusion of our in-house review, we will write to you with a final written response within a further 15 working days.

 

If you remain dissatisfied with the conclusion of our in-house review, you may refer the matter to:

 

The Property Ombudsman, Milford House, 43–55 Milford Street, Salisbury, Wiltshire, SP1 2BP Telephone: 01722 333 306 Website: www.tpos.co.uk

 

This referral should be made within 12 monthsof the date of our final written response and should include any supporting evidence relevant to your complaint.

 

You may also contact: Propertymark, Arbon House, 6 Tournament Court, Edgehill Drive, Warwick, CV34 6LG Telephone: 01926 496 791 Email: complaints@propertymark.co.uk Website: www.propertymark.co.uk